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I have an HP OfficeJet Pro 8023 printer. There are numerous possible reasons as to why an HP printer cartridge gets stuck on the right side. The Print Report menu displays, and then the product prints a self-test report. Unless a left-handed person made my printer, there is no white wheel to the left because the two cartridges in the carriage are to the far left. Remove any obstructions. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Please try again shortly. I dont know if any of you fixed your problem. hello Reconnect the power cord, and then turn on the printer. Open the cartridge access door, clear any paper jam or obstruction, and select OK.". Jan 16, 2018 by Gently pull the paper out of the rollers. If you are in Asia Pacific, you will be directed to a local service center in Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels. Have you tried turning your printer off, then open the lid and turn the printer on? Reconnect the Power cord back into the electrical outlet and then turn on the printer. It should move freely, if it does not it is damaged. Repair manuals for printers of many makes and models. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. The print carriage cannot move. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. I had this same problem and was ready to tear the printer apart to access the cartridges. The troubleshooting methods are proven effective on the HP Officejet Pro 8600 ink and HP Photosmart 5520 cartridges. Hello Sue! While the ink lasts, the printer uses a Tri-Color cartridge. Check that you have the proper cartridge and that it firmly installed. How to fix & put in ink cartridge ? Officejet Pro 8012 @pelumijnr, i moved my canon ip7240 but is not working, HP ink tank printing queueno obstruction but still error. So sorry, that HP got so undependable. Our core purpose guides the research direction of 1) preventing land waste and 2) bringing customers better products with lower costs. How do you get the cartridges to move? This chip drives the printhead to print. Check documents on compatibility, FAQs, upgrade information and available fixes. Oct 14, 2018 by If you continue to use this site we will assume that you are happy with it. Having it to support existing signout flows. Ron Washington, couragedeleon Then leave it in the middle of the bar. Therefore, please take a closer look at your Cartridge Clip This replacement part replaces the PFG (paper feed gear), which may cause the problem. Repair fees might apply for out-of-warranty products. Move the Carriage to the left side if its stuck on the right, and vice versa. If there are paper fragments that linger inside the printer, you can expect further jams to happen. By using this site, you accept the. Mines a 9250 and can't move it either, really stuck in there, any other ideas plzzzz?? Please am stucked ,I need immediate help. Cartridge latch for the tri-color cartridge, Cartridge latch for the black, photo, and gray photo cartridges. connections. See if the paper feeds smoothly. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Windows 11 Support Center. hi my cannon pixma cartridge keeps sliding to the left and won't return comes with code b203 tried reseting it with every suggestion but keeps coming up with different codes any suggestions would be appreciated cheers les, Apr 1, 2022 by The print carriage cannot move HP Officejet Pro 6978, If you have tried all the stepsmentioned in this HP document to fix the issue:-, https://support.hp.com/us-en/contact-hp?openCLC=true. Gently remove any jammed paper from the duplexer. Insert the Ink Cartridges back to their respective slot and lower the Printer Lid back to the close position. The product lights might flash and the carriage might move. CR Printhead CarriageTiming Encoder Scale Strip B6P40 for HP OfficeJetToo many compatible printer models to list here. Tina Long. Perform the following tasks in the order given. This is used for the cartridge alignment process. I received this printer "brand new" (oh bother) for $25 at a garage sale, and it looks to be in perfect condition, save this one major setback. If the problem is still there, proceed to the next solution. I love the Canon for photos, but it always cuts off the bottom of every regular document I print. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Although I was a little leery in manually moving the cartridge. Bits: S2 Inspect from top to bottom for paper shreds that might be holding back the Carriage. Either find this replacement. @billyboby, Why is my green and yellow on printer flash even though I put the ink cartridge are in they are fill G4511 and it does not want to click in my printer canon. Reconnect the power cord to the back of the product. Good luck, Rosa Campos I dont see a paper jam. Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front. The print carriage cannot move HP Officejet Pro 6978, First Time Here? Officejet Pro 8010 The opinions expressed above are the personal opinions of the authors, not of HP. Ask the community. I loved my HPs but after buying two that quit within the first year I switched to Canon. The print cartridge seems to be stuck in the left most position (viewed from . Yes No Score 1 John Miller @johnmiller Rep: 1 1 The PFG gear is used to fix carriage jams in which the cartridge no longer moves to the left. However, they also work on other models that have LED control panels. Founded in 2011, the company transforms how people and businesses refill their printers through innovative technology solutions. The print cartridge carriage is stalled error message appears. Finally found the fix for those who may have not been able to get the printer head(holds cartridges) to move from right or those who did and now say its printing is off. Des Moines, IA 50320. I've included a pic of the tray (head cleaner?) I tried that as well but I put it at the top of the ink and press down and that didn't work. Please make sure that the Paper Trays plastic tab is fixed securely on the retainer slot. Everything I have found so far wants me to slide the carriage over and check for paper. well I cant move the carriage at all. Modify your browser's settings to allow Javascript to execute. Get HP ink at your doorstep! If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. See the steps on how to print a self-test report at the top of this document. Jan 3, 2020 by The printer continuously displays a blue screen with a DB155568 message and indicating to press the ON/OFF button. If so, allow it to move to that position. Follow these steps to clear any jammed paper. If theres a gap over 1 mm wide between the ruler and tray, the tray is warped. No return/refund Realign the paper correctly and adjust the Input Tray accordingly. How about a power reset by turning the printer off? Reconnect the power cord to the wall outlet. lol. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Check if the Nozzles have clogs and clean them thoroughly using a clean, lint-free cloth damped in warm water. What to do if your printer prints blank pages? harrisonferdinand Elaine Solomon, My MG2540 carriage also got stuck. Please wait while we gather your contact options. Sep 5, 2019 by Because regardless if you print regularly or seldom, youll most likely experience a stalled printer cartridge cradle sooner or later. I wish somebody could help me on this. The Virtual Agent is currently unavailable. Unplug the Power cord from the electrical outlet. Reset the HP printer to erase any error status with its print process. Let the device warm-up. $164.99. (Wait until the printer stops making noise) Open paper tray and load paper into the paper. your area. I went ahead and cleaned the print heads just for the sake. My warranty has expired. Maybe one or more of the small plastic lugs it is held in by are broken, in which case is it possible to get a replacement for this part? the cartridges are on the left and i cannot move it to the middle or right. i tried gto gently move the holder but no dice still stuck, May 18, 2022 by This is used for the cartridge alignment process. Does your print carriage stuck on the right of the printer (service station)? As recommended, I moved it physically into the middle and now it is working again. Without turning off the product, disconnect the power cord from the back of the product. Unplug the unit and physically move the carriage to the center. sweetiemagic. Yes No Score 4 Add a comment Martin D Rep: 549 3 3 Posted: Jul 31, 2016 Options I have the same issue with my pixma mg3220. Can you tell me a little more about the small white dial that you turned? Push down the latch on the top of the duplexer, and then lower its cover. slot. . Suite Y "The print carriage cannot move" BCH BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. The cartridges are all the way to the right and will not move to where I can take them out or check them. There were 2 white wheels to the right but when they are manually turned, they just turn slowly and tightly; no clicking sounds or anything. this is happening to mine right now. Learn more power the printer on again and hopefully this will solve the problem.. Jan 23, 2017 by BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Officejet Pro 6958, 6968, 6970, 6975 . By using this site, you accept the . No jams. Required fields are marked *. When looking at the printer and opening to expose printer head you can take off some screws from the top to take off the right side panel(literally the right side of it) and inside youll see a big white gear. Go to Contact HP Customer Support to schedule a product repair or replacement. The cartridges are all the way to the right and will not move to where I can take them out or check them. The carriage of your HP printer is an assembly that supports its ink cartridges. Rhiza Maunes, martin clarke A4 Printer Paper 100gsm Colour Copier Print 500 Sheets 1 Ream Inkjet Laser . Trying to clear a paper jam from the front of the product can damage the print mechanism. If the Ink Levels of your cartridges are low, you may have to replace the tanks with new ones. I called HP and spoke to someone, she tried different things and couldnt make it work. {{#if (eq ../this.length 3)}}. Was this answer helpful? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 1-855-969-6465 ghughey22. the ink cartridges came with the new printer. How does HP install software and gather data? You might need a flashlight to illuminate areas for proper viewing. Watch this video then.Part Two:If you have a broken PFG gear at 0:36 (the gear I circled out), check this out: https://bchtechnologies.com/search.php?search_query=pfg\u0026section=productReplace PFG in HP OfficeJet Pro 90xx (9018): https://youtu.be/wY1QD4VEtLgHewlett Packard troubleshootingHP Officejet Pro HP paper jam I tried to follow the suggestions but it doesnt work.. selina gardener Remove USB cable, if present. Solution one: Turn the All-in-One off and on again Follow these steps to turn the product on, and then off again, to reset the print mechanism. Push down on the cartridge to release it, and then pull it toward you out of its More support options for your HP device are available at http://hp.com/support.Continue the Conversation:http://hp.care/SupportForumshttp://hp.care/FacebookSupporthttp://hp.care/TwitterSupport#HP #HPSupport #HPOfficeJetSUBSCRIBE: www.youtube.com/HPSupportSHOP NOW: http://store.hp.com/us/en/ About HP:HP Inc. creates technology that makes life better for everyone everywhere every person, every organization, and every community around the globe. When you install new printer cartridges they move to the right and then back to print mode when you close the lid. :-), however since yesterday it is printing alot of double letters and lines. Once carriage has stopped, you can change the cartridge. Realign the paper and slide back the input tray. How to remove parts on HP Officejet 6978, 6962 Printhead, Board, Timing, Carriage, Tray, Screen 6958 303 Electronics 17K subscribers Subscribe 128K views 3 years ago #printers If you are. If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers! HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer Copy Scan Fax. It will allow itself to be manually pulled to the right but not enough to even pull the 2nd cartridge out. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. As the carriage tried to move ( producing the grinding noise) unplug the power cord of the printer, now try to move the carriage by hand and if you can, move it all the way to the left and then back into the middle of the printer. I still don't get it but it worked. I've submit an answer to this problem, please have a look on it, may be it useful for you too. See your browser's documentation for specific instructions. Unplug the Power cord from the back of the device while its still on, as a safety precaution. HP can identify most HP products and recommend possible solutions. Sep 21, 2018 by Thanks, Oct 17, 2021 by Put them on top of a clean paper to avoid potential leaks. Follow the steps in this video to clear any paper jams and ensure the carriage is free to move.For other helpful videos, go to https://www.youtube.com/bchtechnologiesFor printer repair: Visit us: BCH Technologies, 506 Radar Road, Suite B, Greensboro, NC 27410.